TERMS & CONDITIONS

Introduction

This website, along with its mobile versions and apps, is operated by a company specializing in a variety of products and services. The terms and conditions outlined here govern the process of ordering, selling, and delivering products, as well as the general use of the site. These terms are binding for all users who access or use the site, including those who register as users. By using the site and completing the registration process, you agree to be bound by these terms and conditions.

The website offers a wide range from security and personal protection products to medical, promotional items, fashion trims, and related products available for purchase. Regardless of your location, all deliveries and returns are limited to addresses within the borders of South Africa.

Important Notice

These Terms and Conditions apply to users who are consumers under the Consumer Protection Act, 68 of 2008 (the “CPA”). They contain important provisions that:

  • May limit the risk or liability of the company.
  • May create risk or liability for the user.
  • May require the user to indemnify the company.
  • Or may serve as the user’s acknowledgment of certain facts.

It is essential to pay close attention to these Terms and Conditions as they are important. If there is anything in these terms that you do not understand, it is your responsibility to ask for clarification before accepting or continuing to use the website.

These Terms and Conditions are not meant to unlawfully limit any rights or obligations created under the CPA. By using this website, you agree to these terms unconditionally. If you do not agree, you should not use the site.

Return and Refund

Return Policy: Once goods are purchased and received, it cannot be returned or exchanged.

Defective Products: Should you receive a defective product, we are happy to repair, replace, or exchange the item within 7 days of receipt. After a physical inspection, we reserve the right to determine whether the product should be repaired, replaced, or exchanged.

Exclusion: A product defect specifically excludes damage resulting from:

  • Normal wear and tear.
  • Any alterations to the product.
  • Negligence, incorrect use, or abuse of the product.
  • Inadequate care that could reasonably be expected.

Return Shipping Costs: You will be responsible for the cost of returning the product. We recommend using a traceable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item.

Refund Process: Once we receive and inspect the returned item, we will notify you if your refund has been approved or rejected. If approved, the refund will be processed, and a credit will be applied to your original payment method within a set number of days.

Exchange: If you need to exchange a defective or incorrect product, please contact us. If the exchange is due to our error, we will cover the shipping cost for sending the replacement.

Registration and use of the website

By accessing this website, you confirm that you are at least 18 years old and legally capable of entering into agreements. If you are under 18 or not legally able to form binding agreements, you may only use the site under the supervision of a parent or legal guardian. If they allow your use of the site, they agree to these terms and take responsibility for your actions and obligations.

You agree not to use any tools, software, or devices to disrupt the website’s operation. Additionally, you are not allowed to use automated systems, such as bots or spiders, to monitor, copy, distribute, or change any content on the site without permission from an authorized representative (except for regular search engine functions).

You may not use the site to share content that is offensive, defamatory, promotes hate speech, or is illegal.

Furthermore, you are not allowed to display, publish, print, post, or otherwise use any of the website’s content without written approval from an authorized company representative.

Payment

We are dedicated to ensuring secure online payment options. All transactions are encrypted with appropriate technology for your protection.

Payments for products can be made using the following methods, depending on availability and your eligibility:

  • Debit card: We may ask for additional information to verify payment. Until this is provided and verified, delivery may be withheld. If we do not receive authorization, your order will be cancelled. You confirm that you are authorized to use the debit card and that it has sufficient funds.
  • Credit card: Like debit card payments, we may request extra details to verify the transaction. If authorization is not received, your order will be cancelled. You confirm that you are authorized to use the credit card and that it has enough available funds.
  • Instant EFT

After selecting your payment method, you will be directed to a secure site to complete the payment.

Delivery

  • Dispatch Time: Orders are dispatched within 3 working days after order is received and paid.
  • Delivery Time: Many areas receive overnight delivery, but some locations may take a few additional days depending on the destination.
  • Tracking: A waybill number or tracking details will be provided once your order is dispatched, allowing you to track your shipment.

Changes to these Terms and Conditions

The company reserves the right to change these Terms and Conditions at any time. It is your responsibility to regularly review these Terms and Conditions to ensure you are comfortable with any updates. If you do not agree with the changes, you should refrain from placing further orders or using the website.

Any modifications will apply to your use of the website only after they have been posted. By continuing to use the website after the updated Terms and Conditions have been displayed, you are considered to have accepted the changes.

Electronic communications

By visiting the website or sending us emails, you agree to receive communications electronically from us.

Disclaimer

Using this website is at your own risk, and you are fully responsible for any risks or losses resulting from its use or reliance on its information.

While we strive to ensure the content is accurate, we do not guarantee the website’s quality, accuracy, or functionality. The website and all information are provided “as is,” without any warranties, either express or implied.

We are not liable for any damages, losses, or expenses arising from your use of the website or its content, except as required by law.

The website may not be free of viruses or harmful code, and you accept all risks associated with such issues. We are not responsible for any damage to your computer or devices, except in cases of gross negligence or wilful misconduct by our team.

Quality Assurance, Expertise, and Product Care

Leron Castings

  • Expertise: With over 36 years of manufacturing excellence, Leron Castings uses only premium raw materials, ensuring each item is meticulously hand-polished to deliver superior craftsmanship.
  • Product Care: Our products are designed for durability and long-lasting use. However, they may be subject to natural wear, such as scratches, tarnishing, or breakages. Proper handling and regular maintenance will significantly extend their lifespan.

Medispec

  • Easywear Ostomy: We are proud to be the only manufacturers of ostomy pouches in Africa and the Southern Hemisphere, with over 30 years of experience in producing ostomy pouches and appliances.
  • Quality Assurance: Medispec is ISO 13485 certified and licensed by SAHPRA. Our range of high-quality ostomy products is specifically designed to improve the comfort and confidence of individuals living with ostomies. Each product is crafted to meet the highest standards, ensuring reliability, ease of use, and exceptional performance.

Machine Innovations

  • Safety Accessories: All our products are designed for optimal user-friendliness. From easy installation and intuitive controls to seamless integration with your existing systems, our security and personal protection solutions are engineered to be both accessible and highly effective.
  • Quality Assurance: Your safety and satisfaction are our top priorities. Every product undergoes rigorous testing and meets strict industry standards to ensure reliability and high performance. Our dedication to quality means you can trust our products when it matters most.

BA Coatings

  • Expertise: With over 30 years of industry experience, our skilled technical team offers expert guidance on the most suitable coatings for your items, ensuring optimal protection and performance.
  • Quality Assurance: We use only premium raw materials, and our quality is guaranteed. However, like any finished product, our coatings require careful handling to prevent scratches or other damages, for which we cannot assume responsibility once the item has left our facility. 

Chemform

  • Expertise: Our silicone rubber and silicone tubing products are crafted with exceptional quality. We are committed to using only high-grade raw materials to ensure superior performance and durability in every product we manufacture.
  • Quality Assurance: We adhere to the highest industry standards and maintain strict quality control throughout the production process, guaranteeing products you can depend on.

Availability and termination

We strive to keep the website available, except during scheduled maintenance, but we may modify or discontinue it at any time without notice.

We can suspend or terminate your access if you fail to meet your obligations or misuse the website. We may also blacklist you to prevent fraud or abuse and cancel orders if necessary. In such cases, we will only refund payments made, as outlined in our Returns Policy.

You can stop using the website at any time, with or without notice.

Governing law and jurisdiction

These Terms and Conditions are subject to the laws of the Republic of South Africa. By using the website, you agree to the jurisdiction of South African courts for any legal matters related to these terms.

Disputes regarding the sale of goods will be handled in the Western Cape, and you consent to the High Court of South Africa (Western Cape Division, Cape Town) having jurisdiction, even if the dispute amount is less than the court’s usual limit.

This does not affect your rights under the Consumer Protection Act (CPA) to approach any competent court or tribunal.

Information

For compliance with the ECT Act, please find the AC Industries Group’s company’s information below, which should be reviewed alongside product descriptions and other terms on the website:

Leron Castings SA (Pty) Ltd

  • Company Registration No: 2000/012517/07
  • Main Business: Manufacturing
  • Physical Address for Legal Service: 15 Edgar Street, Somerset West, Western-Cape, South Africa, 7130
  • Office Bearers: Directors:  AJ le Roux, CC le Roux
  • Phone Number: +27 21 852 2157
  • Email Address: info@acindustries.co.za

Medispec (Pty) Ltd t/a Easywear

  • Company Registration No: 1999/012675/07
  • Main Business: Manufacturing
  • Physical Address for Legal Service: 15 Edgar Street, Somerset West, Western-Cape, South Africa, 7130
  • Office Bearers: Directors:  AJ le Roux, CC le Roux
  • Phone Number: +27 21 852 2157
  • Email Address: info@acindustries.co.za

Tresso Trading 352 (Pty) Ltd t/a Machine Innovations

  • Company Registration No: 2001/016955/07
  • Main Business: Manufacturing
  • Physical Address for Legal Service: 15 Edgar Street, Somerset West, Western-Cape, South Africa, 7130
  • Office Bearers: Directors:  AJ le Roux, CC le Roux
  • Phone Number: +27 21 852 2157
  • Email Address: info@acindustries.co.za

BA Coatings SA (Pty) Ltd

  • Company Registration No: 2000/012540/07
  • Main Business: Manufacturing
  • Physical Address for Legal Service: 15 Edgar Street, Somerset West, Western-Cape, South Africa, 7130
  • Office Bearers: Directors:  AJ le Roux, CC le Roux
  • Phone Number: +27 21 852 2157
  • Email Address: info@acindustries.co.za

BA Coatings SA (Pty) Ltd t/a Chemform

  • Company Registration No: 2000/012540/07
  • Main Business: Manufacturing
  • Physical Address for Legal Service: 15 Edgar Street, Somerset West, Western-Cape, South Africa, 7130
  • Office Bearers: Directors:  AJ le Roux, CC le Roux
  • Phone Number: +27 21 852 2157
  • Email Address: info@acindustries.co.za

PAIA: The manual published in terms of section 51 of the Promotion of Access to Information Act 2000 can be downloaded from [link to PAIA manual].

For information about third-party sellers, please refer to the relevant product listings or contact the customer support centre via our Help Centre.

Intellectual Property Complaints: If you have a complaint about intellectual property infringement, please send your complaint to info@acindustries.co.za Include the specific URLs related to your complaint and copies of the South African/CIPC-issued certification proving your intellectual property rights. We will investigate the issue and respond as soon as possible.

General

We reserve the right to suspend or terminate the website or your access at any time and for any reason without prior notice, though we will process any orders you have already placed.

You cannot transfer your rights or obligations under these Terms and Conditions to anyone else.

Failure to enforce any term does not waive that term. If any term is found invalid, the remaining terms will still apply.

Any leniency shown by us does not waive our rights or affect our ability to enforce them in the future.

These Terms and Conditions constitute the entire agreement between you and us, and no other warranties or agreements are valid unless included here.